Frequently asked questions
Short answers about posting, your account and staying safe.
General
What GenZ Link is and how it works.
Does it cost anything to post?
No. Posting a room, job, vehicle or business is free, and there is no commission when a deal goes through. We do not charge either side.
What can I find on GenZ Link?
Four things in one place: jobs, accommodation (flats, houses, private and shared rooms), vehicles, and running businesses available for takeover. One account covers all four.
Why are results sorted by distance?
Because a room across the valley is not much use if you need one near campus. Results are ranked by how far they are from the area you choose, which you can change at any time from the location picker in the header.
Is there a mobile app?
Yes — GenZ Link is on the App Store and Google Play. It is the same marketplace as this website, and you use the same account on both.
Is there in-app messaging?
No. GenZ Link introduces you to the person behind a listing and then gets out of the way — you contact them directly using the methods they chose to share.
Posting
Listing a room, job, vehicle or business.
How long until my listing appears?
Listings go into a review queue after you submit them. Most are approved within a few hours. You will get a notification when the status changes, and you can track it from your dashboard.
Can I edit or remove a listing after posting?
Yes. Everything you post sits under Dashboard, in My listings, where you can edit it, mark it expired, or delete it entirely.
How does posting work?
Choose a category, then fill in a short three-step form: what you are listing and what it costs, what it is like, and where it is — with a last look before you submit. You confirm the posting rules each time you publish.
Why was my listing not approved, or taken down?
Usually because it broke a posting rule: a misleading price, photos that are not of the real thing, a bait listing, discriminatory language, or something you are not the owner of or authorised to list. Fix the problem and post it again.
Account
Signing up, your PIN and your data.
Why do I need a PIN instead of a password?
The app and the website share one account system built around a 4-digit PIN plus an email OTP on sign up. It is quicker on a phone and still verified through your email address.
I forgot my PIN. What do I do?
Press “Forgot PIN?” on the sign-in screen. We email a 6-digit code to the address on your account, and you choose a new 4-digit PIN with it.
Can I use the same account on the app and the website?
Yes. The app and the website share one account system and one marketplace, so signing in with the same email and PIN puts you in the same account on both.
How do I delete my account?
Go to Dashboard, then Profile, and press “Delete my account”. It removes your account and every listing attached to it, and it cannot be undone.
Safety
Contacting people, reporting and staying safe.
How do I contact someone about a listing?
Open the listing and press “Show contact details”. Posters choose which methods to share — phone, SMS, WhatsApp or email. Contact details stay hidden until you ask for them.
What happens when I report a listing?
It goes to our review team with the reason you selected. If it breaks the rules we take it down; repeat offenders lose posting access. If you cannot use the Report button, email report@genzlinkapp.com with a link to the listing.
Does GenZ Link take payments or hold deposits?
No. We are an introduction platform and are not party to any agreement you make. Never pay a deposit, booking fee or job fee before you have seen the place, the vehicle or the employer in person.
Are listings checked?
Every listing passes a review queue before it goes live, and reported listings are looked at by a person. Review lowers the risk; it does not remove it — always check the paperwork and meet in person.
Still have a question?
Email us and a person will get back to you. For anything else, the Help Center has guides by topic.
